I have had various issues with O2 over the last year or so. The latest being connectivity with my O2 XDA. Unfortunately since O2 are not offering to cover the unit since it is > 12 months since I bought the unit (received another swapout last January when it was just under 12 months) I had to go through their Retail head office who stonewalled me.
The issue is now with a unit called Customer First in Limerick. Lets see what happens….